Posts Tagged ‘Leadership’

“85% of job success comes from well-developed people skills.”

“70% of team issues are caused by people skills deficiencies.”

It’s becoming increasingly more common for Product Management and therefore product managers – who are generalists – to sit at the centre of the business surrounded by specialists, making collaboration with everyone in your team and stakeholders across the business a fundamental part of the job in order to manage the product and product business effectively. How you handle these relationships will contribute significantly to the success of the product and your role as a product manager.

Human Powered by Trenton Moss will give you a better understanding of yourself, increase your empathy to help forge better relationships and provide you with the tools you need to inspire those around you, setting you and your product up for success.

Throughout the book, there are short realistic stories with characters as examples to explain situations and resolutions making them easy to digest and relate to.

They don’t teach you how to handle conflict at school, but Trenton does a great job of setting out a framework to help you resolve conflict. The book covers 5 other key areas, with a framework for each including:

1. Conflict resolution
2. Strong relationships
3. Leading and influencing
4. Facilitation
5. Storytelling
6. Outbound comms

For me, the first three areas made the most impact, and I can definitely see the frameworks and advice useful for the final three chapters for those needing tips on ways of improving in those areas.

I’d recommend this book for all product directors and product managers/owners.

EQ is the new IQ!

You can order the book here: https://www.amazon.co.uk/dp/1781336067/ref=cm_sw_r_apan_glt_fabc_4ZFMT00SGSVD473E0K56

In this book, Frank Barrett writes remarkable stories on leadership, learning, and innovation from a range of industry settings-from Jazz performance to automotive manufacturing.

Saying ‘Yes to the Mess’ ultimately means accepting as a management team that you don’t have control over how the teams on the front line get to the end goal or get a detailed plan on how they’re going to get there, and Instead, you can see how the team navigate through the uncertainty by learning along the way, being curious, creative, innovative, driven to succeed no matter how many experiments fail, and having fun along the way…aka improvisation.

Whilst there is no mention of product management in the book, there are clear lessons that can be learnt from jazz, which are also covered in other Lean product development books on how to handle uncertainty – by providing a vision and empowering the team to decide how they are going to get there, which as a result yields creativity, ownership, autonomy, learning, loyalty, speed, and value.

Jazz is a ‘risky business’ and the mindset of jazz would work in a multitude of environments with high uncertainty such as a product innovation hub, a new product that hasn’t been validated in the market, or a brand new feature for an existing product. Everything is an experiment to a jazz player, which reminds me of the hypothesis-driven product development approach.

After reading this book I definitely have a greater appreciation of jazz because of the level of risk and improvisation that takes place.

This wasn’t an easy read, but I enjoyed it, as it provided a unique angle on leadership from different perspectives.

After 17 years of researching leaders around the world, Jo Owen shares the secret sauce to what a successful mindset looks like at different leadership levels and how you can unleash it.

Seven mindsets that consistently came out of the research which the book focuses on:

1. High aspirations
2. Courage
3. Resilience
4. Positive
5. Accountable
6. Collaborative
7. Growth

This is the best book I’ve read on management and leadership as it compares the different mindsets you need across each leadership level, allowing you to build a crystal clear picture of what mindset you need to focus on to get to the next level of your leadership journey.

Owen includes a multitude of tables, with the most impactful showing how the nature of leadership and management changes at each stage of a career, along with what mindset you need at each stage and details of behaviours/expectations. This makes it easy to find the gaps allowing you to make an immediate impact on your mindset.

The book is packed with advice on how to get the most out of yourself and your team along with some common pitfalls for example:

• High aspirations: should not be about self – focus on the mission and gain buy-in from the team.
• The prison of performance: focus on learning, not just achievements.
• Positive thinking: ensure it doesn’t crowd out reality.
• Leadership: it’s not about authority, power or position, but taking people where they wouldn’t have got by themselves.

“High aspirations will accelerate your career: you will succeed fast or fail fast. More likely, you will fail several times, learn from your setbacks and then succeed to a greater extent than anyone thought possible.”

To paraphrase Charles Darwin: “It is not the strongest of the species that survives, nor the most intelligent, but rather the one most adaptable to change.”

This book will help you make sense out of the nonsense you might experience, and give you insight that will help you to accelerate your learning and career.

“The most important mindset for a successful career is learning and growth. If you stay still, you will fail.”

Before reading this book I’d read a few snippets in other books around Toyota’s Lean way of working, but this book tells a comprehensive story not only about the success behind Toyota’s legendary customer-centric product development techniques along with market performance data to back it up, but it was also fascinating to get insight into how the business got out of its comfort zone to innovate effectively with the Lexus and Prius.

If you’re an advocate for an empowered and learning culture, you’ll love this book as it’s packed with inspiring examples of how their success started with a healthy culture and a long-term philosophy.

This book gives insight into how Toyota creates an ideal environment for implementing Lean techniques and tools by:

  • Fostering an atmosphere of continuous improvement and learning
  • Satisfying customers (and eliminating waste at the same time)
  • Getting quality right the first time
  • Coaching leaders from within rather than recruiting them from the outside
  • Teaching all employees to become problem solvers
  • Growing together with suppliers and partners for mutual benefit

I’ve put some product principles together to help with alignment and decision-making which might inspire you when setting yours:

  1. We listen to our customers daily, have empathy for them and act on key insights
  2. We understand the market and our customers’ needs
  3. We work with the rest of the business together to solve the highest priority problems and opportunities in a lean way
  4. We build quality products and features that customers love; recognising that delivering customer satisfaction will grow the business
  5. We have clear product ownership where we are empowered to deliver excellence aligned to the business goals
  6. We trust by giving autonomy at every level across the product delivery lifecycle
  7. We spend time celebrating successes and continuously learn
  8. We acknowledge that there is no bad question or wrong answer and have an inclusive mindset
  9. We see mistakes and failures as a learning experience
  10. We have a strong product organisation, which enables us to achieve our ambitions

This book was a fascinating read where Grove talks about how he pulled off the greatest transformation in the history of Intel: moving from the memory business to microprocessors more than a decade after its founding.

During his tenure at Intel Corporation, he described the different reorganisations that the company went through, with the only one which was effective – which just about every large company or enterprise that he knew was organised was in a hybrid form, which consisted of mission-oriented departments. This reminding me of product lines.

Although it was published over 25 years ago, the management practices are timeless, where Grove touches on the negative impact of ‘managerial meddling’ (disempowerment) and he talks about productivity, work simplification and leverage with the goal to work smarter, not harder!

As Grove says “..the single most important sentence of this book: The output of a manager is the output of the organisation units under his or her supervision or influence”.

The key to survival is to learn to add more value, which is ultimately what this book is about.

A classic book on management, which I’d recommend.

Seeing content by Gary Vaynerchuk for a while now driven by passion and authenticity, I thought his book would be a good read and I wasn’t disappointed.

Like a lot of his content, he gives an authentic and passionate insight into what it takes to achieve your full potential and goals in life.

The book is loaded with questions he’s been asked over the years where he responds with concised authentic answers, with enough context to make you feel inspired and motivated.

“Pumping everyone full of confidence makes for a more creative, risk-taking environment.”

“Passion is an unmatched fuel”

“Maybe we all look for excuses to explain why we don’t achieve what we want to, and we should be more self-aware and recognize how much control we actually have over our own fate…it’s amazing how as soon as you make the shift from “I can’t” to “Why can’t I?” you go from defense to offense, and as everyone knows, the best place to score is always on offense.”

“The only effective way to truly lead is to practice and model the behaviour you want to see in others…the top has to ensure that its values, beliefs, and attitudes trickle down to shape the culture and encourage a productive, innovative, creative, and even happy environment.”

Martin Luther King inspired millions to stand up against inequality and injustice, because he started with WHY.

Apple is worth $2 trillion and managed to build a cultish loyal following, because Steve Jobs always started with WHY.

Simon Sinek is able to repeat his success again and again and inspire others to do the same, because he focuses on WHY.

The Wright Brothers managed to invent, build and fly the first motor operated airplane, because they started with WHY.

Becoming a billion-dollar business or change the course of industries requires a rare special partnership between one who knows WHY and those who know HOW.

Employees give 110% to the mission, when they know WHY.

People don’t buy WHAT you do, they buy WHY you do it.

Another inspiring book by Simon which I’d recommend to anyone in a leadership role.

Very inspiring book by Simon Sinek, where he explains a concept called Circle of Safety, where only when people feel safe will they pull together as a unified team, better able to survive and thrive regardless of the conditions outside.

“When we feel sure they will keep us safe, we will march behind them and work tirelessly to see their visions come to life and proudly call ourselves their followers.”

The book explains well that a title doesn’t make you a leader, but instead leading with purpose having empathy, trust, integrity and creating a safe autonomous environment is key to being an effective leader.

Simon includes stories of the damage which unhealthy cultures can have, includes detailed explanations of the science behind why some teams pull together and some don’t and has fascinating insights into how leadership has changed over the generations which includes an extra chapter on how to lead Millennials.

It’s a must read for anyone responsible for defining and delivering a vision.

Today’s business world is one that needs more leaders, from a more diverse range of backgrounds and in this book Sarah Wood provides a practical framework to give aspirational leaders the courage and confidence to step up and fulfil their ambitions.

“We are in a relationships age; empathy delivers better business results”

The biggest reason why leaders are failing to step up is because of a confidence gap – not an ability, skills or capability gap!

What makes a good leader has changed over time, from being a dominant personality and didactic style to having leadership qualities of courage, kindness, trust, authenticity and empathy.

Sarah explains that “a love of learning, and the compulsion to continously explore new ideas and put them to the test, is one of the hallmarks of a great leader.”

“As a leader, one of the most important jobs you have is to motivate, encourage and support your team”.

Want to step up? Sarah says “the most important thing is that you get started, as quickly as possible. Done is better than perfect!”

This book is filled with advice and tips from other exceptional leaders which has made an immediate impact on my mindset, so I hope it helps you too.

It takes courage to ask a question rather than offer up advice, but in this book 📚 Michael Bungay Stanier gives seven questions and the tools to make them an everday way to work less hard and have more impact.

On communication and habits, Michael says that the single biggest problem with communication is the illusion that it has taken place already and that 45% of our waking behaviour is habitual.

Michael touches on learning and explains that “people don’t really learn when you tell them something.

They don’t even really learn when they do something.

They start learning, start creating new neural pathways, only when they have a chance to recall and reflect on what just happened.”

“When we take time and effort to generate knowledge and find an answer rather than just reading it, our memory retention is increased.”

The book is structured around seven key questions…

🔸️ The Kickstart Question
🔸️ The Awe Question
🔸️ The Focus Question
🔸️ The Foundation Question
🔸️ The Lazy Question
🔸️ The Strategic Question
🔸️ The Learning Question

…but you’ll need to buy this great book to find out what the questions are!

In this book L. David Marquet tells a remarkable true story of how he transformed a low performing team of 134 passive followers, into high performing empowered active leaders who received a plethora of awards as a result of their successes.

Marquet explains “You may be able to “buy” a person’s back with a paycheck, position, power, or fear, but human being’s genius, passion, loyalty, and tenancious creativity are volunteered only.”

Having independent, energetic, emotionally committed and engaged individuals thinking about what they needed to do and ways to do it right achieved excellence.

“Simply providing data to the teams on their relative performance results in natural desire to improve.”

Guiding principles the team used to achieve excellence:

🔸️ Initiative
🔸️ Innovation
🔸️ Intimate Technical Knowledge
🔸️ Courage
🔸️ Commitment
🔸️ Continuous Improvement
🔸️ Integrity
🔸️ Empowerment
🔸️ Teamwork
🔸️ Openness
🔸️ Timeliness

Leadership at Every Level!

“Ultimately, the most important person to have control over is yourself – for it is that self-control that will allow you to “give control, create leaders”.”

Really glad I bought this book by Noel Tichy – the inspiring stories and explanations gave me plenty of opportunity to self-reflect about my leadership capabilities, which has explained a lot and given me confidence that I’m heading in the right direction.

Tichy explains how organisations that have a Leadership Engine win because they have leaders at every level who teach others to be leaders. Teaching and learning are at the heart of these organisations.

“A crucial element in this process is that winning leaders and winning companies use mistakes as coaching opportunities rather than causes for punishment. Treating mistakes as learning experiences, in fact, is one of the ways in which winning leaders encourage others to develop edge and take the risk of making tough decisions.”

I’d definitely recommend this book.

Enjoyable short read, where Roman Pichler describes the key product leadership challenges, along with ways to use your heart and mind to work effectively with the dev team and stakeholders to create value together.

Roman talks about mindfulness and the leadership-related gains for product people it can have such as greater serenity, increased empathy and better decision-making.

To focus on the important, but less urgent work you need to “be willing to set boundaries, say no, and let go: You can’t do everything without either neglecting your core responsibilities or sacrificing your health, neither of which is desirable.”

But also success doesn’t happen by magic, as Roman explains that “in addition to embracing a can-do attitude, achievement requires effort and discipline. The better we want to become at something, the more effort we have to invest.”

Leaders need to “be a role model and exhibit the behaviour you want to see in others. Listen empathically, speak truthfully and kindly, and make an effort to be open-minded.”

A must read for both new and experienced product people.

A very timely book by Marc Abraham with Covid adding more tension to everyone’s lives.

Whilst it does take experience and confidence before you can lean into tension effectively, Marc explains that embracing tension is also not easy, but it is absolutely worth it!

Marc explains the benefits of ‘accepting radically’ with tips on how to allow your mind to accept things for what they are (and aren’t), so that you can focus your mind and energy on things you can change which result in more productive outcomes.

“Tensions are inherent to products and that we as product people should find ways to embrace that”

“Pressure is an integral part of life, work, being. We might as well accept this tension, starting with a full awareness of how we perceive tension and how others around us view our perceptions and behaviours”

“When curiosity is combined with passion in the exploration of a subject, an individual may be able to acquire an amount of knowledge comparable to that of a person who is exceptionally intelligent”

“Keeping on top of your product means continuous learning and improvement, with a relentless focus bettering your ways of working”

You can’t get a more comprehensive book on product leadership than this by Richard BanfieldMartin Eriksson & Nate Walkingshaw, where they explain in detail what it means to be a product leader, how they launch great products and build successful teams.

“For many product leaders, work life is a constant tension between delivering value to one group and telling another they can’t have what they want. Shipping product, and its associated value, is the reason these product leaders get up and go to work”

“It is not about individual success, it’s about getting the best out of others”

“What is common in high-performing teams is that they are cross-functional, collocated and autonomous”

How to identify product leaders:

🔸️ Plays well with others
🔸️ Seeks challenge
🔸️ Gets their hands dirty
🔸️ Always acts and thinks “team first”
🔸️ Is comfortable wearing lots of hats
🔸️ Displays curiosity
🔸️ Communicates well
🔸️ Possesses selling skills
🔸️ Has exceptional time management skills
🔸️ Is a visionary
🔸️ Shows equanimity/grace under fire